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DELIVERY & RETURNS

Delivery Policy

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Return & Exchange Policy

We strive for your complete satisfaction. Please review the following policy carefully, as it outlines specific guidelines for different product categories due to the nature of our items.

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1. Fresh Flower Arrangements

  • Refunds: Orders for fresh flowers cannot be refunded more than 12 hours after purchase.

  • Exchanges: Exchanges for a different flower type or design cannot be accommodated more than 24 hours after purchase.

  • We kindly ask that you communicate any specific requirements or questions with us before completing your payment.

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2. Dried Flower Products

  • All sales for dried or preserved flower items are final 24 hours after purchase.

  • Please ensure all details and customizations are clearly confirmed with us immediately after placing your order.

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3. Plants

  • All sales are final. Please inspect your chosen potted plant thoroughly in-store at the time of purchase. Any concerns must be raised before leaving the store.

  • We are happy to provide free advice on plant care after your purchase. Please feel free to contact us with any maintenance questions.

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4. Handmade Products 

  • Each handmade item is crafted by young talents of Blossom Minds, making every piece unique.

  • Please understand that handmade artistry may contain slight imperfections and is not machine-made perfection.

  • Returns or exchanges are only accepted if there is a verifiable defect in workmanship or material. Please inspect the product carefully at the time of purchase.

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General Terms for All Returns/Exchanges:

  • To be eligible, the item must be in its original, unused, and resalable condition.

  • The customer is responsible for return shipping costs unless the return is due to our error.

  • Refunds will be issued to the original payment method within 30 business days of receiving the returned item.

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Contact Us
For any questions regarding your order or this policy, don't hesitate to get in touch with us before purchasing at:

Phone: +852 6765 1310

Email: info@blossomminds.org

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We reserve the right to refuse a return or exchange that does not meet the above conditions.

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